United Utilities has launched its new Priority Services initiative to help people who are having problems paying bills, have mental health problems, have been affected by a life event or have physical disabilities.
The firm offers tailored payment plans, braille or audio bills, a nominee scheme where an account can be managed on someone’s behalf, translation services and additional support for vulnerable customers.
Mrs Hayman said: “I am very pleased to support this new initiative by United Utilities to help my constituents who may be struggling to pay their water bills.”
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