A social landlord has strengthened its position at the heart of the community by opening its Workington town centre office up to tenants.

Impact Housing Association's Nook Street head office has been transformed into a community hub, which was opened by Workington MP Sue Hayman and chief executive Mike Muir at a ceremony yesterday.

The office is now open to tenants for help or advice, to use computer facilities and to meet other tenants. It is the third and final hub opened by the social landlord, which has also launched smartphone apps for staff and tenants to access information about rent, repairs and benefits.

Mr Muir said: "A lot of housing associations now have their head offices on business parks but we've never had that approach.

"We really need to open our offices up in more creative ways.

"You've got to be visible and also it grounds you I think. Walking through the office, you feel part of something which is really important because a lot of large housing associations are just becoming big business now.

"We can't provide for everyone's needs but we can be available and signpost them to those who can.

"We're still a community-based housing association and you can come back in another 40 years and that will still be the case."

Mrs Hayman added: "One of the reasons why I think Impact has been doing such a good job is because it's always remained at the heart of the community.

"People appreciate being able to talk to the housing association, it's the accessibility that I think is so important.

"By being in the community they understand the community, each one has its own challenges."