A WOMAN who has been battling with housing association Home Group for over a year is relieved the problem is finally getting fixed.
Natasha Pascoe, from Aspatria had a leak in her bathroom which caused a hole in her kitchen ceiling.
The problems started in March last year after Natasha returned from visiting family in Newcastle to find puddles of water in her kitchen and parts of her kitchen ceiling - about the size of a football - on the floor.
She said: “I phoned Home Group for someone to come out. It was classed as an emergency because some of my ceiling has fallen in.
“They came and kept saying there was no leak and put it down to my four-year-old defenceless son urinating on the floor.”
Steve Heywood, from Home Group, said: “We have been working hard to try to locate the issue for our customer. It has taken some time, for which we apologise. Thankfully, we have located the issue and solved it. We now need to make the cosmetic repairs, which was booked in for early this week as it takes a little while for things to dry completely.”
Natasha continued: “I’ll be able to relax and sleep at night knowing the battle is finally over.
“I couldn’t fault this workman that has come.
“I know the job will be done properly.”
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