A charity shop volunteer described as a "very special lady", has been recognised for going above and beyond in her role.

Claudia Tootle, who volunteers at The Salvation Army charity shop in Workington, has been named regional volunteer of the year.

She was nominated for spring volunteer of the season by shop manager, Alayne Jenkinson, and was then put forward for volunteer of the year, which she won, out of 3,500 volunteers. 

Claudia was presented with the award on Wednesday, by Andy Smith, volunteer co-ordinator and Andrew Wray, area sales manager. 

"I'm overwhelmed," Claudia said. "I don't think I've done anything special. I just do what I can to help." 

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Mrs Jenkinson said: "She goes above and beyond. She has raised over £1,000 by single handedly arranging by pricing our art and craft event and setting it up. 

"She puts together packs for the homeless of sleeping bags, hats and gloves for when they come into our shop and collects food parcels for others in need. She has made boxes for the Ukraine appeal.  

"She helped support me with my mam, especially towards the end. We have become good friends over the 11 years she has been volunteering here with me. 

"I don't know what we would do without her. She is one very special lady."

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