Cockermouth's Lancaster Court retirement village has been awarded five stars for customer service.

The retirement living development on Isel Road was awarded the stars after an independent survey by the Home Builders Federation (HBF).

The survey by HBF is conducted annually and interviews over 100,000 homeowners nationwide to determine the customer satisfaction of housebuilders and developers.

To receive a five-star rating, more than 90 per cent of customers need to recommend a company to a friend.

It is the highest award that can be achieved in the survey, and Lancaster Court has received a 100 per cent customer satisfaction score from its homeowners.

It is the second year running the development has been awarded the accolade.

Fiona Brooks, sales and marketing director for McCarthy Stone North, said: “We are delighted to have been awarded the full five stars from HBF.

"It is a true testament to the Lancaster Court team’s commitment and dedication in providing the very best service and products for our homeowners, and it is an honour to be given this prestigious accolade for another year.

“Our homeowners are at the very centre of our developments, and we continually aim to ensure they always receive the highest quality experience throughout their journey with us, in turn delivering real peace of mind.

"That’s from the reservation stage right through to moving in and becoming a welcome addition to our community here at Lancaster Court.

"We’re immensely proud of our achievement.”